Refund and Returns Policy
At AQUVORA, managed by Tulsi Ceramics, we want you to receive the products you ordered in the condition described. This policy explains how to request a return, replacement or refund for tiles, sanitaryware, bath fittings, adhesives and grout purchased through our website.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us promptly.
Provide your order number or invoice, a description of the issue and clear photographs where possible. Packaging photographs or an unpacking video can help us investigate, but a video is not the sole requirement for considering a valid claim.
Please retain the product and packaging while we review the issue. Avoid installing or using an item with an apparent defect until you have contacted us.
We will arrange an appropriate resolution, which may include replacement, return or refund, subject to the circumstances and your rights under applicable law.
Change-of-Mind Returns
Please contact us before requesting a change-of-mind return. Eligibility and any applicable conditions will follow the terms disclosed before your purchase.
Where such returns are accepted, products should be unused, uninstalled and complete, with their original packaging and accessories.
Special Orders and Used Products
Custom orders, specially sourced products, cut tiles, installed products and opened adhesives or grout may have restrictions on change-of-mind returns. Any restrictions must be disclosed before purchase.
These restrictions do not remove rights relating to defective goods, incorrect supply or other remedies available under applicable law.
Tile Shades and Batch Variations
Tile shades, patterns and finishes may vary between batches and may look different on screens. Please check the design, size, quantity, shade and batch details before installation.
Normal variations consistent with the product description are different from defects or products that do not match the agreed specification.
Return Process
Contact us before sending products back. We will provide return or collection instructions after reviewing your request.
For a verified issue caused by incorrect supply, a product defect or transit damage for which we are responsible, we will arrange the appropriate return or collection without charging you for that remedy.
Refund Processing
Approved refunds will be issued to the original payment method where possible. If another method is needed, we will agree on it with you.
Refund initiation timeline: Within 7 business days after approval and any required return verification.
Your bank or payment provider may take additional time to credit the amount.
Order Cancellation
Please contact us as soon as possible if you wish to cancel an order. Cancellation availability depends on whether the order has been processed, dispatched or specially procured.
Any cancellation terms will be disclosed before purchase and applied in accordance with applicable law. If we cancel an order that cannot be fulfilled, amounts paid for the cancelled items will be refunded.
Contact Us
AQUVORA — Managed by Tulsi Ceramics
Website: https://experienceaquvora.com/
Phone: +91 76004 23494
Email: tulsiceramics02@gmail.com
Address: F Line, New Block No. 67, Shivshakti Campus, Kosmada, Kamrej, Surat, Gujarat, 395013, India.
Nothing in this policy limits your statutory consumer rights.