Terms of Service
These Terms of Service govern your use of https://tulsiceramics.in/ and purchases from Tulsi Ceramics. Please read them together with our Privacy Policy, Refund Policy, and Shipping Policy.
About Us
The website is operated by Tulsi Ceramics, trading as Tulsi Ceramics.
Our range includes floor tiles, wall tiles, kitchen tiles, bathroom tiles, elevation tiles, parking tiles, outdoor tiles, sanitaryware, bath fittings, tile adhesives and grout.
Website Use
You agree to provide accurate information and use the website lawfully. You must not misuse customer accounts, interfere with website security, submit fraudulent orders or copy website content without permission.
If you create an account, keep your login details confidential and contact us if you suspect unauthorised access.
Product Information
We aim to present product descriptions, dimensions, finishes and images accurately. Screen settings, lighting and manufacturing batches may affect how colours and textures appear.
Please confirm product suitability, measurements, quantities and installation requirements before ordering. Product recommendations do not replace professional assessment where one is needed.
Normal visual variations do not excuse supplying products that fail to match the agreed description or specification.
Prices and Payments
Prices, applicable taxes and delivery charges will be displayed at checkout or stated in the quotation before purchase.
Payments must be made using the methods offered for your order. Please retain your payment confirmation and invoice.
If we discover a material pricing or listing error, we will contact you before proceeding and give you the option to accept the corrected details or cancel for a refund.
Order Acceptance
An automated order acknowledgement confirms receipt of your order. Acceptance occurs when.
Orders are subject to stock availability and verification. If we cannot fulfil an order, we will inform you and refund the amounts paid for the unfulfilled items. Substitutions require your agreement.
Delivery, Returns and Refunds
Delivery arrangements are explained in our Shipping Policy. Cancellation, return, replacement and refund requests are handled under our Refund Policy and applicable law.
Please review these policies before ordering, particularly for bulk, custom or specially sourced products.
Installation and Care
Products should be installed and maintained according to the manufacturer’s instructions and relevant technical requirements.
Check products before installation and contact us if there is an apparent issue. Damage caused by incorrect installation, unsuitable use or improper maintenance may fall outside a product warranty. This does not exclude responsibility for an underlying product defect or other statutory rights.
Warranties
Where a manufacturer’s warranty applies, its coverage, duration and claim process will be provided with the product or on request. We will assist with relevant warranty enquiries.
Manufacturer warranty terms do not replace rights available under applicable consumer law.
Website Content and Third-Party Services
Website text, designs and images belong to Tulsi Ceramics or their respective owners and may not be used without permission.
External links and third-party payment or delivery services may have their own terms. This does not remove our responsibilities to customers under applicable law.
Liability and Consumer Rights
Each party’s responsibility will be determined under applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded or limits your statutory consumer rights.
Governing Law and Disputes
These terms are governed by the laws of India. Please contact us first so we can try to resolve any concern.
Nothing in these terms restricts your right to approach a competent consumer commission, court or other authority under applicable law.
Changes to These Terms
Updated terms will be published on this page. Changes will apply prospectively and will not retrospectively reduce the rights attached to an existing order.
Contact and Grievances
Tulsi Ceramics
Phone: +91 7600423494
Email: Tulsiceramics02@gmail.com
Address: F Line, New Block No. 67, Shivshakti Campus, Kosmada, Kamrej, Surat, Gujarat, 395013, India.
Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt.