Shipping Policy
Tulsi Ceramics supplies tiles, sanitaryware, bath fittings, adhesives, and grout. Delivery arrangements depend on the product, order quantity, and destination.
Delivery Coverage
We deliver across India, subject to transport availability.
Please contact us before ordering if delivery availability for your location is unclear. International delivery is available only where expressly confirmed.
Order Processing
Orders are processed after payment confirmation and verification of stock and delivery details.
Estimated dispatch time: 7 business days.
Bulk orders, special orders and products sourced on request may require additional preparation time. We will communicate the estimated timeline before confirming such orders.
Shipping Charges
Delivery charges may depend on shipment weight, volume, destination and the transport service required.
Applicable charges will be shown at checkout or communicated in a quotation before you confirm your purchase. Any separate unloading, handling or special-access charges will also be disclosed before confirmation.
Delivery Timelines
Estimated delivery time after dispatch: 7 business days, depending on the destination.
Delivery dates are estimates unless expressly agreed otherwise. Transport disruptions, weather, and other circumstances may affect delivery. Please contact us if your order is delayed.
Delivery and Unloading
Tiles and sanitaryware can be heavy and fragile. Please ensure that the delivery address is accessible and that someone is available to receive the shipment.
Please inform us before dispatch about narrow access roads, upper-floor delivery requirements, or other restrictions.
Order Updates
Where tracking is available, we will share the relevant tracking details. For transport shipments without online tracking, you can contact us for delivery updates.
Inspecting Your Delivery
Please check the package count and visible condition when receiving your order. Note any visible damage or shortage on the delivery receipt where possible and take photographs.
Contact us promptly if products are damaged, missing, or incorrect. Signing a delivery receipt does not remove your rights concerning concealed damage or defects.
Incorrect Addresses or Failed Delivery
Please provide a complete address and an active contact number. Contact us promptly if your delivery details change.
If redelivery is needed because of an incorrect address or an unavailable recipient, any reasonable additional charges will be explained before redelivery is arranged.
Contact Us
Tulsi Ceramics
Phone: +91 7600423494
Email: Tulsiceramics02@gmail.com
Address: F Line, New Block No. 67, Shivshakti Campus, Kosmada, Kamrej, Surat, Gujarat, 395013, India.